Shipping and Returns
Last updated: August 2026
At Ashury we ship our Dead Sea mineral and 24K gold skincare worldwide, dispatched from Israel. This page explains how we process, ship, and — if ever needed — accept returns for your order.
Order Processing
Orders are processed within 1–3 business days of payment confirmation. Business days are Sunday through Thursday, excluding Israeli public holidays. Orders placed on weekends or holidays are processed on the next business day. You will receive an email confirmation when your order is placed and a second notification with tracking once it ships.
Shipping Destinations & Rates
We ship internationally to most countries. All prices on the site and at checkout are shown in US Dollars (USD).
- International (United States & the rest of the world): shipping is calculated automatically at checkout based on the weight of your order and the destination. The exact cost is shown before you pay — there are no hidden fees.
- Israel: a flat delivery rate applies and is shown at checkout.
Estimated Delivery Times
Once dispatched, typical delivery windows are:
- United States: approximately 7–14 business days
- Europe: approximately 7–14 business days
- Rest of the world: approximately 10–21 business days
These are estimates provided by our carriers, not guarantees. Delivery times can be affected by customs processing, local postal services, weather, and peak seasons.
Customs, Duties & Import Taxes
International orders may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are determined by your local customs authority and are the responsibility of the recipient. Ashury has no control over these fees and cannot predict their amount. Please check with your local customs office if you are unsure.
Order Tracking
When your order ships you will receive a tracking number by email. If you created an account, you can also follow your order status under My Account. If you have not received tracking within 5 business days of ordering, please contact us.
Returns
Your satisfaction matters to us. You may request a return within 30 days of receiving your order.
To be eligible for a return, an item must be:
- Unused, unopened, and in the same condition in which you received it;
- In its original, undamaged packaging;
- Accompanied by proof of purchase (order number or receipt).
For hygiene and safety reasons, cosmetic products that have been opened or used cannot be returned unless they arrived damaged or defective. Gift cards and promotional or free items are non-returnable.
How to Start a Return
Contact us via our Contact page with your order number and the item(s) you wish to return, and we will provide return instructions. Please do not send items back before receiving confirmation from us. Customers are responsible for return shipping costs unless the return is the result of our error or a damaged product.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement. Original shipping charges are non-refundable except where an order arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery via our Contact page with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.
Cancellations
If you need to cancel or change an order, contact us as soon as possible. We can usually accommodate changes before an order has shipped; once it has been dispatched it must be handled as a return.
Questions?
Our team is happy to help. Reach us any time through our Contact page and we will respond as quickly as possible.